Returns Process

When will you pick up the products I want to return?
When you call us to request a return, we'll arrange a convenient time and day for our delivery partner to pick up your items.
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Can I book a return online?
Yes, you can make your return online in a few easy steps: 
 
1.   Go to the Order History page in your My Account section.
2.   Click on the order from which you want to return products. 
3.   Select the specific products you want to return.
4.   Click ‘Return selected items’. 
 After you’ve raised a return request, our courier partner will get in touch with you to schedule a pick-up time. Wrap and seal your products in their original packaging and hand them over. 
 
 Please do check our returns policy first to know which products you can return.
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I just returned my order. When will I receive my refund?
Here's how long it will take:

1. 2-3 business days to receive your returns.

2. 2 business days to perform a quality check and issue the refund.

If you've paid for your order by Credit Card your refund will be credited to your card. Your bank or card issuer may take an additional 4-15 business days to process the transaction.

If you’ve paid by OmanNet debit card, you’ll receive either a My Credit refund (for registered users) soon after the quality check, or a Return Voucher (for guest users). Return Vouchers are usually emailed to you within 48 hours of the quality check.

If you've paid by cash, you have two choices:

1. You can opt for an instant refund to My Credit in your account (if you're a registered user) or a Return Voucher (if you're a guest user). Return Vouchers are usually emailed to you within 48 hours of the quality check.

2. You can call our Customer Service team and request a bank transfer. You’ll need to fill in your bank details on the form emailed to you. It will then take us an additional 7 days to transfer the amount to your bank account.

If you've paid for your order by Shukrans, you'll receive a Return Voucher or My Credit refund. 
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I just cancelled an order. When will I get my refund?
Here’s how your refund works:

- If you've paid for your order by Credit Card your refund will be credited to your card. Your bank or card issuer may take an additional 4-15 business days to process the transaction.

- If you’ve paid by debit card and cancel your order in full, you’ll receive a card refund. If you cancel a part of your order, you’ll receive either a My Credit refund (for registered users) or a Return Voucher (for guest users). Return Vouchers will be emailed to you within 48 hours of the quality check.

- If you’ve paid using a Return Voucher or Shukrans, you'll receive a refund to My Credit in your account, or a Return Voucher if you're a guest user.

- As you know, if you’ve selected Cash on Delivery, there will be no refund as you’ve not yet paid for your order. 
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How do I return an order?
You can return your products in 3 easy ways.
 I. Request a return online
1. Go to Order History in My Account, select the products you want to return and place a return request.
   For Click & Collect orders, registered customers should select the pickup location from their saved addresses, however if you are a guest customer, reach out to the call centre to place your return request and pickup address form.
2.   Wrap and seal your products in their original packaging.
3.   Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt. 
4.   We’ll check your returns and credit your refund to your card within 4-15 days. If you’ve paid by cash, you’ll receive a refund to My Credit in your account. Guest users who have paid by cash will receive a Return Voucher.
 II. Return to store
1.   Wrap your products in their original shipping packaging and bring them along with your invoice to any Centrepoint store in Oman.
2.   Hand over your return - an authorised staff member will take your package.
3.   After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund, a Credit Note that you can spend in-store or online, or a refund to My Credit in your account. If you’ve paid by card, you can receive a refund to your card or opt for a Credit Note. 
 III. Call for a pick-up
1.   Wrap and seal your products in their original packaging. 
2.   Call us on 800-7-6927 to schedule a pick-up time and location.
3.   Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt. 
4.   We’ll check your returns and credit your refund to your card within 4-15 days. If you’ve paid by cash, you can opt for a transfer to your bank account or a refund to My Credit in your account. If you’re a guest user, you will receive a Return Voucher.
 Please check the returns policy first to see which products we don't take back.
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Can I return my online purchases to a store?
Yes, you can drop off your Centrepoint returns at any Centrepoint store across Oman.
 
 Here’s what you need to do. 
 
 1. Visit your nearest store: Wrap your items in their original shipping packaging and bring it along with your invoice to any Centrepoint store in Oman.
 
 2. Hand over your return: An authorized staff member will take your package. 
 
 3. After we check your returns, we'll process your refund:
     * If you’ve paid by cash, you can ask for a cash refund, a Credit Note or a refund to My Credit in your account. 
     * If you’ve paid by card, you can receive a refund to your card or opt for a Credit Note. 
 
 Please note, you will not be able to return any Babyshop item that needs assembly, to a store. Don't forget to check the returns policy first to see which products we don't take back.
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Will you still accept a return if I've discarded the packaging?
Yes. When scheduling a return by calling us on 800-7-6927, please wrap the returned products before handing them over to our courier partner.
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How do I get a refund if I paid for my order by Credit Card?
If you've paid for your order by Credit Card, your refund will be credited to your card. Here's how long it will take: 
 
     1. 2-3 business days to receive your returned items.
     2. 2 business days to perform a quality check and issue the refund.
 
 Your bank or card issuer may take an additional 4-15 business days to process the transaction.
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How do I get a refund if I paid for my order by cash?
Here’s how it works: 
 
 Return to store – If you pay by cash and then return a product to one of our stores, we'll give you a cash refund. You can also opt for a Credit Note that you can spend online or in-store, or a refund to My Credit in your account.
 
 Call for a pickup – You can ask Customer Support to transfer your refund to your bank account, or opt for refund to My Credit in your account. Guest users can opt for a Return Voucher. 
 
 Online return – We’re sorry, we won’t be able to offer you a cash refund or a bank transfer. You'll receive a refund to My Credit in your account, while guest users will get a Return Voucher.
 
 Credit Notes and Return Vouchers are single-use vouchers valid for 6 months from the date of issue, and you can use yours to shop for Splash, Babyshop, Shoe Mart or Lifestyle products, depending on the brand you're returning. 
 
 Each Return Voucher or Credit Note can only be used once. If you shop for less than the value of your voucher, you will lose the balance. So make sure you get your money's worth.
 
 My Credit refunds go to the My Credit section in your account and can be used to shop any of our online brands.
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Are there products I cannot return by raising an online return request?
You will not be able to return any Babyshop product you've ordered using scheduled delivery. This usually includes any product that requires assembly.
 
 Please check our returns policy for a full list of products you can't return.
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How do I get a refund if I paid for my order by OmanNet Debit Card?
For returns:

You'll receive your refund to My Credit under your account (for registered users) or as a Return Voucher (for guest users).

Here's how long it will take:

1. 2-3 business days to receive your returned items.
2. 2 business days to perform a quality check and issue the refund
3. Your My Credit balance will be updated once the quality check is complete. Guest users will receive the Return Voucher to their email within 48 hours of the quality check confirmation

For cancellations:

If you cancel your OmanNet debit card order in full, you’ll receive a card refund. If you cancel a part of your order, you’ll receive either a My Credit refund (for registered users) or a Return Voucher (for guest users). Return Vouchers will be emailed to you within 48 hours of the quality check. 
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