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Centrepoint Oman
Gift Card
10
Gift Card Terms & Conditions
Where can I redeem my Gift Card?
How long is my Gift Card valid?
Can I exchange my Gift Card for cash?
Can I redeem the part value of the Gift Card?
View all 10
Tracking and Delivery
8
When will I receive my order?
Do you deliver to multiple addresses?
How do I select a delivery date and time for my Babyshop products?
Can I change my delivery address after I've placed my order?
Can I book a preferred delivery time?
View all 8
Click & Collect
17
How can I pay for my Click & Collect order?
Can someone else collect on my behalf?
How long will you hold my order?
What time shall I pick up my order?
Where do I pick-up my order in store?
View all 17
Returns Policy
25
I paid for an order with my Shukrans and then cancelled the order, what happens to my balance?
What is Shukran Pay?
I paid for an order using a Credit Voucher and a Credit or Debit Card, but I want to return a part of my order. How is my refund processed?
If I paid for my order with Shukrans and then returned it to a store, how is my refund processed?
What if I want to return part of an order that came with a voucher?
View all 25
Returns Process
11
When will you pick up the products I want to return?
Can I book a return online?
I just returned my order. When will I receive my refund?
I just cancelled an order. When will I get my refund?
How do I return an order?
View all 11
My Account
7
How do I create an account?
Can I change my email address?
How do I change my password?
How do I change my payment details?
How do I change my billing address?
View all 7
Orders
8
Can I place an order for a product that's out of stock?
What factors should I consider before placing an order for a large product?
I was disconnected from the internet while my order was being processed. How do I complete my order?
How do I order products online?
Will I be charged for delivery?
View all 8
Shipping
4
When will I receive my order?
What if I am not at home when my order arrives?
Does delivery take longer to some areas?
Will I be charged for delivery?
Payments
4
Can you transfer the amount in My Credit balance to my bank account?
How can I pay for my order?
Can I place an order online without a Credit Card?
Can I place an order online without a card?
In-Store
9
Does Centrepoint have a loyalty programme?
How can I pay for my order?
How do I apply for a job at Centrepoint?
What if I have other questions?
What is your return policy?
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Shukrans
25
How do I join Shukran?
What happens when I spend my Shukrans and then return an order?
I've signed up for Shukran online but haven't received my membership card. Who should I contact?
I've linked my Shukran account. Why can't I see the 'Pay with Shukran' option?
I am not a resident of Oman and I don't have a Oman Shukran membership. Can I make a purchase on this site and earn Shukrans?
View all 25
Buy Now
10
Does Buy Now work on the mobile site and on your apps?
Can I delete a card that has been saved?
Can I store more than one card in my Buy Now settings?
How do I make changes to my Buy Now default settings?
What products can I buy with Buy Now?
View all 10
Other Information
9
Cashback Campaign Terms & Conditions
Bank Muscat Promotion T&C
Babyshop Child Safety First Campaign T&C
What are security tags and why do I have to remove them?
Are the prices on your website different from the prices in-store?
View all 9
Most popular questions
When will I receive my order?
How does Click & Collect work?
What is your policy on returns?
How do I get a refund if I paid for my order by Credit Card?
How do I get a refund if I paid for my order by cash?
How do I cancel my order?
Will I be charged for delivery?
How can I pay for my order?
I already have a Shukran membership. How do I earn Shukrans on my online purchases?