Tracking and Delivery

  • When will I receive my order?

    Standard delivery: Your products will be delivered in 4-6 business days. 
     
    Scheduled delivery: This is only available for Babyshop products that need assembly. You’ll be able to schedule a delivery time and date that suits you, at checkout.

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  • Do you deliver to multiple addresses?

    We only deliver to the address specified on the order. If you'd like us to deliver to multiple addresses, send your purchases as separate orders to different addresses. You can store multiple addresses in the My Account section.

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  • How do I select a delivery date and time for my Babyshop products?

    If you're ordering any Babyshop item that needs assemby, you can schedule delivery as follows: 
     

    1. Shop for your Babyshop item. 
    2. Pin your location on the Shipping page. This will help us find you faster. 
    3. Click a date that suits you - available dates will be highlighted in green. 
    4. Select a convenient time to receive your order. 

     
    That’s it! Your delivery date and time will be displayed on your screen. 
     
     Very rarely, we may be forced to change our delivery schedule because of issues with transportation, weather, stock availability or any other unforeseen circumstance. Don’t worry, we will get in touch with you to re-schedule your delivery in such cases.

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  • Can I change my delivery address after I've placed my order?

    No, you won't be able to change it online. But you can ask for a change of address when our delivery partner calls you before delivering your order. If you choose to do that, though, remember that it may delay the delivery. 

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  • Can I book a preferred delivery time?

    You’ll be able to select a delivery date and time only for Babyshop items that need assembly, from a list of available slots. You can do this from the Shipping section as you checkout. 
     
    Your other items will be delivered in 4-6 business days. 
      
    Delivery of these products usually occurs between 8:00 AM and 7:00 PM. If you're not available, we will contact you to arrange a new date and time that is convenient for you.

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  • I was unavailable each time your delivery partner tried to contact me. Can you ask them to call me again?

    Of course! Call us on 800-7-6927 and we'll sort it out.

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  • Do I need to show my ID when my order arrives?

    Yes, please keep your valid ID handy to show our delivery partner when they deliver your order. Accepted forms of ID include either your passport or Oman ID.

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  • Can someone else receive the order on my behalf?

    Yes, another person can receive your order on your behalf at the address specified on your order (for example, the receptionist at your office). To do so they must show our delivery partner a valid ID of their own (Passport or Oman ID).

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