You can return your products in 3 easy ways.

I. Request a return online

  1. Go to Order History in My Account, select the products you want to return and place a return request. Please fill the return slip included in your delivery or order confirmation email.
  2. Wrap and seal your products in their original packaging.
  3. Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt.

II. Return to Store

  1. Wrap your products in their original shipping packaging and bring them along with your invoice to any Centrepoint store in Oman.
  2. Hand over your return - an authorised staff member will take your package.
  3. After we check your returns, we'll process your refund. You can opt for a refund to your card or a Credit Note. 

III. Call for a pick-up

  1. Wrap and seal your products in their original packaging. 
  2. Call us on 800-7-6927 to schedule a pick-up time and location.
  3. Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt. 
  4. We’ll check your returns and credit your refund to your card or bank account within 4-15 days. 

Please check the returns policy first to see which products we don't take back.


if user placed order only with Omannet,

 

Full Cancellation -> Will go back to Omannet as refund

Partial Cancellation-> 

  1. if register linked user, Then it will refund to Spay Wallet 
  2. if Guest user/unlinked user, Then It will refund as DCN Voucher.

Full Return/Partial Return ->

  1. if register linked user, Then it will refund to Spay Wallet 
  2. if Guest user/unlinked user, Then It will refund as DCN Voucher.